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Choice Life Service Coordinator

Department: Community Life
Location: Cleveland, OH

Position: Community Life Service Coordinator
Location: Woodhill Homes – Cleveland, OH


About The Community Builders:
The Community Builders, Inc. (TCB) is a nationally recognized nonprofit developer, owner, and manager of affordable and mixed-income residential and commercial properties. Our mission is to build and sustain strong communities where all people can thrive. We do this by developing, financing, and operating high-quality affordable mixed-income housing, coordinating access to support services, and planning and implementing other community and economic initiatives critical to the communities we serve. Every employee who works for The Community Builders understands what it means to make a significant difference in the lives of others.

About Choice Neighborhoods Implementation Grant
The Choice Neighborhoods program leverages significant public and private dollars to support locally driven strategies that address struggling neighborhoods with distressed public or HUD-assisted housing through a comprehensive approach to neighborhood transformation. Local leaders, residents, and stakeholders, such as public housing authorities, cities, schools, police, business owners, nonprofits, and private developers, come together to create and implement a plan that revitalizes distressed HUD housing and addresses the challenges in the surrounding neighborhood. The program helps communities transform neighborhoods by revitalizing severely distressed public and/or assisted housing and catalyzing critical improvements in the neighborhood, including vacant property, housing, businesses, services, and schools.
Woodhill Homes: The Cuyahoga Metropolitan Housing Authority and the City of Cleveland were awarded a $35 million FY 2020 Choice Neighborhoods Implementation Grant for the Buckeye-Woodhill neighborhood. Since securing a Choice Neighborhoods Planning Grant award in 2018, the Housing Authority, City, and community partners have made significant strides toward their goals, with the first phases of new mixed-income housing on the horizon. Now through the Choice Neighborhoods Implementation Grant, Buckeye-Woodhill can realize its full potential. The grantee and their partners will: create 800 new, mixed-income rental units; a new health clinic, early childhood education center, and retail space on a commercial corridor; rehab owner-occupied housing and infill vacant lots; and connect residents to employment, health, early learning, and education opportunities.

About Community Life
Community Life is TCB’s place-based model that uses stable housing as a platform for connecting families, seniors, and disabled households to community resources and opportunities. We engage residents in creating programs and building strategic partnerships with local stakeholders to create pathways to opportunities in early education, economic mobility, youth development, voting registration, health, and resident leadership. Community Life’s goal is to create equitable access to community supports, resources, and opportunities for all residents so that everyone can thrive.

Position Description:
Reporting to the Community Life Senior Manager, the Community Life Service Coordinator (CLSC) develops, coordinates, and implements support services for residents of Woodhill Homes. The CLSC will ensure resident and community success through close work with the property management team, the education coordinator, and all Choice partners. The CLSC will work one-on-one with residents to assist them in achieving personal goals related to health, education, financial self-sufficiency, social connectedness, and housing stability. The CLSC is an integral part of the housing and property team and plays a critical role in the overall positive culture of the property for the enjoyment of its residents and the respect of its neighbors.
The Choice grant aims to ensure residents can experience personal and professional transformation, while the physical landscape of the community also transforms. We will achieve these goals by ensuring families are stable in their housing and connected to programs and resources in the areas of education, workforce development, financial education, asset building, and health. Additionally, community engagement and community-building activities are essential to building resident trust and creating a culture of accountability and responsiveness.
The CLSC will work with each family to create family success plans that will guide the support, interventions, and referrals needed by the family and individuals in the home. The family/individual success plans are resident-centered and evolving to ensure resident needs are being met. The CLSC, in collaboration with the Community Life and Choice evaluation partner, will track performance measures and administer an annual survey.

Essential Functions:
? Conduct assessments of Choice resident/family households for strengths and areas of growth/opportunities.
? Develop and implement a Family Success Plan for each household to assess and develop S.M.A.R.T goals and outcomes aligned with Choice metrics.
? Participate in resident and community meetings that are relevant to advancing Choice goals and outcomes.
? Integrate relocation activities into Family Success Plans to ensure residents experience minimal interruptions to their lives and personal and professional goals.
? Work collaboratively with property management and development to ensure smooth transitions, housing stability, and clear communications about the Choice grant, construction, and relocation.
? Build positive relationships in the community to build capacity and maintain current partnerships to ensure resources are available.
? Monitor residents’ housing stability on an ongoing basis and provide mediation services between residents and Property Management should there be any issues, maintenance requests, late rent payments, or conflicts of any kind.
? Provide case management and supportive services to residents to ensure they understand the lease requirements to avoid lease infractions to remain in compliance with the terms of their lease
? At a minimum meet with residents on caseload quarterly to update Family Success Plans.
? Coordinate with other agencies/partners services to be delivered to residents in need of rent and utility assistance.
? Assess issues related to late rent payment and develop a plan to address the barriers to on-time rent payment.
? Administer an annual survey to residents.
? Conduct welcome orientations for new residents
? Attend training and continuing education opportunities offered by the Community Life HUB team
? Attend weekly meetings with Community Manager, and site team
? Keep Community Manager and Director of Community Life appraised of issues affecting residents
? Document and maintain accurate and up-to-date records in data-tracking software.
? Other duties and responsibilities as requested
Knowledge, Skills, and Abilities:
? Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services
? Willingness to work in the community, enter residents homes, and meet residents where they are to provide them with the support needed
? Excellent communication, organization, and writing skills
? Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to: residents, senior staff, volunteers, interns, and community partners
? Experience working with families to support their aspirations
? Ability to collect, track and understand data r to assess programs and partnerships and inform strategies
? Operate on time, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners
? Knowledge of federal, state, and local policies affecting housing is a plus.
Education & Experience:
? Bachelor’s degree with a focus in social work, human services, public health, education, or community development
? 2+ years of overall professional experience working with families in housing or human services agencies required
? Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs
? Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred
? Experience working with partners and site team members to implement programs and initiatives
? Knowledge of child development and/or experience working with youth
? Experience working with data management software is a plus.

The Community Builders is committed to diversity in its workplace.  Applicants from diverse backgrounds are encouraged to apply.

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