Position: VITA Site Coordinator
Location: Anna Mae Cole Community Center – JP, Boston, Part-Time, seasonal
About The Community Builders (TCB)
Join a growing organization that strengthens neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
About Community Life
Community Life is TCB’s place-based model that provides stable housing as a platform for residents and neighborhoods to achieve success. TCB communities are places of innovation that address some of the most significant challenges facing low-income populations. We engage residents in creating programs and build strategic partnerships with local stakeholders to maintain stable housing and create pathways to opportunities in six key practice areas: youth development, education, workforce development, health, asset building, and community engagement.
Position Description:
The Community Builders is a partner of the Boston Tax Help Coalition (BTHC) and will operate an IRS Volunteer Income Tax Assistance (VITA) site during the 2027 tax filing season. BTHC supports community-based VITA sites with training, volunteer recruitment and certification support, tax preparation software, technical assistance, and IRS coordination.
The VITA Site Coordinator is responsible for leading day-to-day planning and operations of the tax site, supporting and supervising volunteers, maintaining compliance with IRS and organizational requirements, and helping ensure that eligible taxpayers receive accurate, timely, and high-quality free tax preparation services.
Key Responsibilities
- Responsibilities may vary based on the partner organization’s staffing and operating model. Some functions below may be shared with or assigned to other designated staff.
Site Planning & Operations
- Work with TCB staff and BTHC to finalize the site plan, including hours, service model, client flow, staffing assignments, equipment, and related operational details.
- Coordinate site preparation and daily operations, including client intake and eligibility screening, tax preparation workflow, quality review, e-filing/transmission, and troubleshooting.
- Ensure the site follows applicable IRS, BTHC, and partner policies for taxpayer privacy, data security, and quality.
- Ensure site hours, client instructions, required signage, and other service information are clearly communicated and posted.
- Maintain a clear process for taxpayers and volunteers to contact the Site Coordinator or designated backup staff when needed.
- Ensure site and volunteers complies with all IRS VITA standards.
Volunteer Management & Support
- Coordinate volunteer communication, scheduling, assignments, and day-to-day support, in collaboration with other designated volunteer or training staff, where applicable.
- Coordinate with staff responsible for volunteer recruitment, training, placement, and/or scheduling, where applicable, to help ensure appropriate site coverage and volunteer support.
- Help ensure volunteers complete required training and certification before providing services, in coordination with staff responsible for recruitment, training, or certification tracking where applicable.
- Provide site-specific orientation, refresher guidance, technical assistance, and program updates as needed.
- Coordinate site-specific volunteer logistics and resources as applicable (for example, nametags, materials, supplies, or other volunteer support).
- Monitor site staffing coverage and ensure significant volunteer or staffing gaps are communicated to appropriate partner staff and the designated BTHC contact as early as possible.
Training & Certification
- Complete all IRS VITA certifications required for the Site Coordinator role, including Advanced tax-law certification, before the site opens.
- Participate in annual Site Coordinator training and other required training provided by BTHC and IRS/SPEC.
- Stay current on filing-season updates, procedures, software guidance, and quality requirements communicated by BTHC and the IRSTax Preparation & Quality Oversight
- Oversee the preparation, quality review, e-filing, and transmission of federal and Massachusetts state tax returns in accordance with VITA requirements.
- Monitor return status and coordinate resolution of rejected returns, transmission errors, and other filing issues.
- Support appropriate correction or amendment of returns when necessary and within the site's approved service scope.
TCB & BTHC Coordination
- Coordinate with BTHC and relevant TCB staff on tax-season planning, volunteer support, technical assistance, and troubleshooting, as applicable to the partner’s staffing model.
- Attend BTHC partner, Site Coordinator, or other required meetings and trainings.
- Support the collection and submission of required information on site operations, volunteer participation, service volume, and other performance measures, as assigned.
- Ensure significant changes in site hours, staffing, operations, or capacity are communicated promptly to appropriate partner staff and the designated BTHC contact.
Successful Performance Includes
- A fully operational VITA site that opens and provides services according to the agreed-upon schedule.
- Volunteer staffing, certification, and scheduling are coordinated effectively to support planned tax preparation sessions.
- Accurate and timely preparation, quality review, and submission of taxpayer returns.
- Timely communication and follow-up with partner leadership, designated support staff, and BTHC, as applicable.
- At least 150 tax returns filed successfully
Qualifications
- [Required/Preferred] experience preparing individual income tax returns; prior VITA/TCE experience is strongly preferred.
- Ability to complete required IRS VITA certification, including Advanced certification and Site Coordinator training, before the site opens.
- Strong organizational, communication, customer-service, and problem-solving skills.
- Experience supervising volunteers, staff, or community programs preferred.
- Ability to work effectively with people from varied backgrounds and provide respectful, client-centered service.
- Ability to maintain confidentiality and follow taxpayer privacy and data-security requirements.
- Comfort using computers, tax preparation software, and basic online systems.
- Spanish speaker strongly preferred
Schedule & Compensation
- Term: November 1, 2026- May 1, 2026
- Expected hours: ~ 5-10/week; Hours vary during the term outlined above, typically between 120 to 150 hours, with the heaviest time occurring between February 1st and April 15th and the slowest time between November 1st and January 31st.
- Work schedule: The typical VITA work schedule is broken into two parts.
o Tax Site Schedule: The current tax site schedule for the upcoming tax season will occur on Saturdays starting on February 6, 2027, and ending on April 10, 2027, from 9:00am to 3:00pm.
o Meeting and Office Schedule: This schedule varies throughout the term, but might consist of virtual meetings, tax site meetings, taxpayer meetings, trainings, etc.
- Compensation: $30-35/hour based on experience; 120-150 hours
- Tax Site location: Anna Mae Cole Community Center, 4 Lamartine Street, Jamaica Plain MA
The Community Builders is an equal opportunity employer.
